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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first step you should take is to click the Help button, which is present on each page. A popup will show up. It contains thorough information about all the actions that you can carry out on the given page. Each pop-up menu opens on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast collection of how-to videos describing how to use our web hosting Control Panel. They're meant for those of you who would like to see how things are getting done instead of only reading articles. In this way, everyone can swiftly find their way around our Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the solution you need, explore our extensive FAQ section, which contains questions asked by actual customers and offers practical solutions. We regulary "revamp" our Frequently Asked Questions section with new entries in order to embrace all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the solution you searching for in the Frequently Asked Questions section either, you can get in touch with our great team of client support engineers available 24x7x365 and eager to help you with any question. Each support ticket you submit will be responded to within 1 hour (the average support ticket response time is approximately twenty minutes), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 180006

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com